COACHABLE

for the Coachable platform

Version 1.2 | Effective July 2, 2026

Last Updated: July 2, 2026

Effective Date: July 2, 2026

1. Acceptance of These Terms	2. Definitions
3. The Coachable Service and Platform Role	4. Eligibility and Accounts
5. Age Requirements and Users Under 18	6. Coach Requirements and Credentials
7. Safety and Communications with Minor Athletes	8. Purchases, Subscriptions, Fees, and Taxes
9. Coach Payouts, Taxes, and Independent Contractor Status	10. Subscription Cancellation, No Refunds, and Chargebacks
11. User Content and Licenses	12. Private Messages, Videos, and Analysis Orders
13. Acceptable Use Standards	14. Prohibited Conduct
15. Intellectual Property, DMCA, and Copyright Complaints	16. Coachable Intellectual Property and App License
17. Third-Party Services and App Stores	18. Privacy
19. Safety Reports, Moderation, and Cooperation	20. Suspension, Termination, and Account Deletion
21. Service Changes and Availability	22. Health, Athletic, and Professional Disclaimers
23. Warranty Disclaimer	24. Limitation of Liability
25. Indemnification	26. Class and Representative Action Waiver
27. Dispute Resolution and Arbitration	28. Governing Law and Court Venue
29. Electronic Communications and Notices	30. General Contract Terms
31. Changes to These Terms	32. Contact Information

IMPORTANT CLASS-ACTION AND ARBITRATION NOTICE
Section 26 is a separate Class and Representative Action Waiver. As a condition of using Coachable, you agree not to file, join, participate in, or be represented in a class, collective, consolidated, private-attorney-general, or representative action against Coachable, to the maximum extent permitted by law. Section 27 requires most disputes to be resolved through binding individual arbitration and provides a 30-day opportunity to opt out of arbitration. Opting out of arbitration does not opt you out of Section 26. Please read Sections 26 and 27 carefully.

By creating an account, purchasing or offering a service, or otherwise using Coachable, you acknowledge that you have read and agree to these Terms, including the Class and Representative Action Waiver in Section 26.

1. Acceptance of These Terms

These Terms of Use (“Terms”) form a binding agreement between you and able Inc., doing business as Coachable (“Coachable,” “we,” “us,” or “our”). They govern your access to and use of the Coachable mobile application, websites, video-analysis tools, messaging features, marketplaces, content, software, and related services (collectively, the “Services”).

By creating an account, clicking to accept, purchasing or offering a service, uploading content, or otherwise using the Services, you agree to these Terms. The Coachable Privacy Policy describes Coachable’s personal-information practices. If you do not agree to these Terms, do not use the Services.

If you use the Services on behalf of an organization, team, school, club, or other entity, you represent that you have authority to bind that entity, and “you” includes both you and that entity. These Terms are intended primarily for users in the United States. Mandatory rights under applicable law remain unaffected.

2. Definitions

“Athlete” means a user who seeks coaching, training content, analysis, or related services, including a parent or guardian acting for a minor athlete.
“Coach” means a user who offers coaching, training content, analysis, subscriptions, packages, or other services through Coachable.
“User” means any person or entity that accesses or uses the Services, including athletes, parents, guardians, coaches, visitors, and administrators.
“User Content” means any profile information, text, messages, ratings, reviews, images, audio, video, analysis, annotations, voice-over, training materials, links, or other material submitted, created, transmitted, or displayed through the Services.
“Order” means a purchase of a coaching service, analysis, package, subscription, digital content item, or other offering through the Services.
“Privacy Policy” means the Coachable Privacy Policy that describes how Coachable collects, uses, discloses, retains, and protects personal information.

3. The Coachable Service and Platform Role

Coachable provides technology that helps athletes find coaches, communicate, submit training videos, purchase coaching services or content, receive video analysis and feedback, and manage related transactions. Coaches may create profiles, publish offerings, communicate with athletes, analyze videos, and receive payouts.

Unless Coachable expressly states otherwise at checkout, Coachable is a platform facilitator and is not the provider of the independent coaching service. A Coach, not Coachable, is responsible for the accuracy, quality, safety, legality, timing, and delivery of that Coach’s services and content. Coachable does not employ, endorse, certify, supervise, or guarantee any Coach merely because the Coach has a profile or appears in search results.

Coachable may rank, recommend, feature, or display profiles and offerings using factors such as sport, location, price, activity, ratings, availability, credentials, background-check status, or other information. A ranking, badge, check, or recommendation is not a guarantee of identity, character, qualifications, results, or safety.

4. Eligibility and Accounts

You may use the Services only if you are at least 13 years old, can lawfully use the Services, and are not prohibited from using the Services under applicable law. Additional eligibility rules apply to Coaches.

Provide accurate, current, and complete registration and profile information, including your real identity where requested.
Keep account credentials confidential and promptly notify Coachable of suspected unauthorized access.
Use only accounts you own or are authorized to manage. A user age 13 or older may create and manage the user’s own account. Coachable does not permit accounts for users under 13.
Do not sell, transfer, rent, or share an account or login credentials without Coachable’s written authorization.
Accept responsibility for activity conducted through your account, except to the extent caused by Coachable’s failure to use reasonable security measures.
Use the Services only for lawful, personal, organizational, or professional coaching purposes consistent with these Terms.

Coachable may require identity, age, contact, credential, payment, tax, or other verification. Refusal or inability to complete required verification may limit features or result in suspension or termination.

5. Age Requirements and Users Under 18

Coachable is available only to users age 13 or older. During registration, you must provide an accurate date of birth. Coachable does not allow account creation when the stated date of birth indicates that the user is under 13. Users age 13 and older may create and use an account without parental supervision.

If Coachable learns that an account belongs to a child under 13, Coachable will disable the account and promptly delete the associated personal information, except for limited records that Coachable is permitted or required to retain for safety, fraud prevention, legal compliance, or another lawful purpose, as described in the Privacy Policy. You may not misstate your age or help another person bypass Coachable’s age requirements.

Users ages 13 through 17 must use age-appropriate content and comply with all safety, communication, school, team, league, and governing-body rules that apply to them.
Users under 18 may not upload intimate, nude, sexually suggestive, or otherwise inappropriate content and must review videos before upload for inadvertent exposure or private information.
Coachable may apply age-based restrictions, disable features, review or preserve relevant content, or retain safety records when reasonably necessary to protect users and comply with law.
Nothing in these Terms replaces the policies of a school, club, league, national governing body, or sport organization. Users must comply with all applicable youth-protection requirements.

6. Coach Requirements and Credentials

A Coach must be at least 18 years old. Each Coach represents and warrants that the Coach:

Uses a true identity and accurately describes experience, skills, education, licenses, certifications, affiliations, background-check status, and current role.
Is not prohibited, suspended, or disqualified from coaching or participating by a sport organization, school, employer, regulator, or governing body.
Provides truthful information about criminal history, legal restrictions, and any matter requested in an optional background check or credential-verification process, and is not subject to a law, court order, regulatory restriction, or governing-body prohibition that makes the Coach legally ineligible to provide the offered services.
Holds every license, certification, insurance policy, permit, and authorization required for the services offered and the jurisdictions in which they are provided.
Will provide services professionally, safely, promptly, and in accordance with applicable law, safeguarding rules, governing-body requirements, and recognized standards of care.
Will not make false or misleading claims about outcomes, scholarships, recruiting, medical benefits, performance, credentials, or affiliations.

Coachable does not require Coaches to complete a background check. A Coach may voluntarily complete a background check through SpringVerify. A Coach does not receive a passing result if the check identifies a felony conviction of any kind or a misdemeanor conviction involving theft, fraud, assault, or indecency with a child. A passing Coach may receive a background-check badge next to the Coach’s profile and elevated placement in Athlete search results. The badge expires three years after the passing result, and the Coach’s search ranking is reduced after expiration unless a new passing check is completed. A failed check does not prevent the Coach from coaching through Coachable. A Coach may dispute an inaccurate result through the Coach’s SpringVerify candidate dashboard. Coachable does not guarantee the accuracy, completeness, scope, timing, or continuing validity of a check, badge, credential, or document, and users must exercise independent judgment.

7. Safety and Communications with Minor Athletes

The protection of minor athletes is a material condition of using Coachable. All adult-to-minor interactions must be appropriate, sport-related, open, transparent, and capable of review. Coachable may adopt additional safeguards based on applicable law, sport-governing-body rules, and recognized youth-sport safety practices.

A Coach may not directly initiate a one-to-one communication with an Athlete unless the platform permits it and the Athlete has first requested or authorized contact. This restriction does not prevent a Coach from creating an authorized in-app marketing offering by selecting a sport and general geographic area, such as a ZIP code. Coachable, not the Coach, uses platform metadata to notify potentially relevant Athletes. The Coach does not receive the names, identities, contact information, or other personal information of notified Athletes unless an Athlete accepts the offering or communicates directly with the Coach through the App.
Communications with a minor must remain within Coachable unless applicable law and safeguarding rules permit another channel.
Coachable may use AI tools to screen communications, photographs, videos, voice-over recordings, and other content for inappropriate material and to flag potential violations of these Terms. Flagged matters may be reviewed by authorized personnel. A user may submit a complaint or appeal through the in-app Ombudsman process for human review.
Coaches may not request secrecy, disappearing messages, private off-platform contact, romantic or sexual communication, intimate images, or unnecessary personal information from a minor.
Coaches may not arrange in-person meetings, travel, lodging, transportation, physical treatment, or one-on-one training with a minor through Coachable without advance parent or guardian consent and compliance with all applicable organizational policies.
Users must immediately report suspected grooming, sexual misconduct, exploitation, abuse, threats, self-harm risk, trafficking, or other imminent safety concerns through the reporting tools and, when appropriate, to emergency services or law enforcement.
Coachable may preserve, review, restrict, or disclose relevant content to protect users, investigate reports, comply with law, or prevent imminent harm, as described in the Privacy Policy.

Coachable is not an emergency service. If anyone is in immediate danger, contact 911 or the appropriate local emergency authority.

8. Purchases, Subscriptions, Fees, and Taxes

8.1 Prices and payment authorization

Prices, service fees, taxes, subscription terms, trial terms, and other charges will be disclosed in the Services or at checkout. By submitting an Order, you authorize Coachable and its payment processors to charge the selected payment method for all disclosed amounts.

8.2 Payment processing

Payments are processed through Stripe Connect. Apple Pay and Google Pay may be selected as wallet options through Stripe. Funds remain within Stripe’s payment infrastructure for able Inc. until the applicable service is completed and are then transferred to the Coach’s connected Stripe account. Coachable does not collect or store payment-card numbers, bank account numbers, or card or banking credentials. Coachable receives transaction identifiers, payment status, service-completion status, payout status, chargeback information, and other records needed to operate the Services.

8.3 Coach subscriptions and cancellation

Coaches may be required to pay a recurring subscription fee to use designated Coach features. The plan term, price, and payment frequency vary by the subscription plan selected and are disclosed before purchase. Subscription fees are charged in advance at the beginning of each applicable billing period; a monthly plan is charged at the beginning of each month. A Coach may cancel a subscription at any time by opening Settings and selecting Manage Subscription. Cancellation stops future renewals, and the Coach may continue using the paid features through the end of the then-current term. Cancellation does not provide a refund or credit for the current term, except where applicable law requires otherwise. Coachable may occasionally issue a coupon that provides a free trial or free introductory period. A free trial is not automatic and applies only when a valid coupon is redeemed. Any billing that begins after the coupon period will be disclosed with the coupon or at enrollment.

8.4 Taxes

Each Coach is responsible for all federal, state, local, and other taxes arising from the services the Coach provides and the revenue the Coach receives. Coachable provides each Coach with reporting showing the revenue collected for the Coach and the jurisdictions from which that revenue originated. Coachable or its payment providers may report, withhold, or remit amounts when required by law, but Coachable does not provide tax advice and is not responsible for the Coach’s tax obligations.

8.5 No circumvention

Users may not use Coachable to identify or communicate with another user and then move the transaction off-platform to avoid fees, safety controls, records, or payment protections. Coachable may suspend accounts and recover unpaid fees for circumvention.

9. Coach Payouts, Taxes, and Independent Contractor Status

A Coach receives 70% of the gross service amount actually paid by the Athlete for services provided by that Coach, calculated before deduction of Stripe or other payment-processing fees. Payments are processed through Stripe Connect and remain within Stripe’s payment infrastructure for able Inc. until Coachable’s records show that the applicable service is completed. Coachable initiates transfer of the Coach’s payout to the Coach’s connected Stripe account within 24 hours after completion. The time required for funds to become available in the Coach’s account may depend on Stripe. Chargebacks attributable to a Coach’s service are charged directly to the Coach’s connected Stripe account and may also be recovered from current or future payouts when necessary.

Every Coach is an independent contractor and is not Coachable’s employee, agent, partner, franchisee, or joint venturer. A Coach controls the content and manner of coaching, subject to these Terms and applicable law, and is responsible for expenses, insurance, licenses, taxes, assistants, and all legal obligations arising from the Coach’s services. A Coach has no authority to bind Coachable or make promises on Coachable’s behalf.

Coachable may delay a payout while determining whether a service has been completed or while investigating fraud, identity, safety, delivery, chargeback, legal, sanctions, or Terms concerns. Chargebacks and reversals attributable to a Coach’s services are charged to the responsible Coach’s connected Stripe account. Coachable provides revenue and originating-jurisdiction reporting to Coaches, but each Coach remains solely responsible for filing returns and paying taxes related to the Coach’s services and earnings.

10. Subscription Cancellation, No Refunds, and Chargebacks

Coachable generally does not provide refunds or credits for purchases, service fees, Coach subscription fees, digital content, video analyses, or other amounts paid through Coachable. A refund may be issued when applicable law requires it or when an Athlete submits a request through https://able-apps.com/contact-us/ and Coachable determines, based on platform records and the circumstances, that the Coach did not perform the purchased service.

A Coach may cancel a subscription at any time by opening Settings and selecting Manage Subscription. Cancellation prevents future renewal charges, and the Coach may continue using the paid features until the end of the then-current term. Cancellation does not refund or credit an amount already charged for that term, except where applicable law requires otherwise.
Coachable records whether a Coach has completed a purchased service within the App. When Coachable’s records show completion, Coachable initiates release of the Coach’s 70% payout within 24 hours. Subjective dissatisfaction with the quality, style, usefulness, or outcome of a completed service is a matter for the Athlete and Coach to resolve and does not by itself require Coachable to issue a refund.
If Coachable’s records do not show that the Coach completed the service, the Athlete may request a review through https://able-apps.com/contact-us/. Coachable will evaluate the completion record, communications, submitted work, and other relevant information. If Coachable determines that the Coach did not perform the purchased service, Coachable may cancel the transaction and refund the Athlete. Coachable’s determination under this review process is final, except to the extent applicable law requires otherwise.
Users should contact Coachable through https://able-apps.com/contact-us/ before initiating a chargeback. Fraudulent, abusive, or unsupported disputes, reversals, or chargebacks may result in account restriction, collection activity, and recovery of associated costs.
A chargeback, reversal, payment dispute, or related fee attributable to a Coach’s service will be charged directly to the responsible Coach’s connected Stripe account and may also be deducted from current or future payouts or otherwise collected from the Coach.

Nothing in this section limits a cancellation, refund, chargeback, or other consumer right that applicable law makes non-waivable.

11. User Content and Licenses

11.1 Ownership

As between you and Coachable, you retain ownership of your User Content. You are responsible for it and represent that you have all rights, permissions, and consents needed to submit, use, share, analyze, and license it through Coachable, including consent from every identifiable person shown or heard in the content.

11.2 License to Coachable

You grant Coachable a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, reproduce, adapt, transcode, transmit, display, perform, and otherwise process your User Content only as reasonably necessary to operate, secure, improve, and provide the Services; comply with your instructions and privacy settings; enforce these Terms; and meet legal obligations. The license continues while the content is stored or needed for those purposes and may continue for a reasonable period in backups, transaction records, safety files, or legal holds.

11.3 Public and searchable profile display

Public profile information and content may be displayed to other users and may appear in Coachable search results, recommendations, and listings as permitted by your settings and applicable law.

11.4 Coach content and athlete access

A Coach who sells or shares a training package, analysis, or other content grants the purchasing Athlete a limited, personal, non-exclusive, non-transferable license to view and use it for the Athlete’s own training. Unless the Coach expressly permits otherwise, the Athlete may not copy, publish, sell, sublicense, distribute, or post that content outside Coachable.

11.5 Deletion and recipient copies

Deleting your account or content does not necessarily delete copies previously received, downloaded, or lawfully retained by other users. Coachable deletes or deidentifies account information and User Content from active systems after account deletion, except for information retained for transaction and tax records, chargebacks, fraud prevention, safety, AI moderation, Ombudsman complaints or appeals, enforcement, disputes, legal compliance, legal holds, recipient copies, and temporary backups, as described in the Privacy Policy.

12. Private Messages, Videos, and Analysis Orders

Messages, athlete videos, coach annotations, voice-over, and private analysis results are intended only for the participants. Users must not disclose, download, record, repost, sell, or use private content for another purpose without permission from the owner and every person depicted or heard, except when reporting misconduct or complying with law.

Coachable uses AI tools to screen messages, photographs, videos, voice-over recordings, and other content for inappropriate material and to flag users or activity that may breach these Terms. Authorized personnel may review flagged content and related account activity and may restrict content, communications, features, transactions, or accounts when reasonably necessary for safety, support, fraud prevention, enforcement, or legal compliance. A user may submit a complaint or appeal through the in-app Ombudsman process, which provides human review. Privacy practices are described in the Privacy Policy.

Users should retain their own lawful backup of important content. Coachable does not guarantee permanent storage, recovery, or continued availability of any message, video, analysis, or Order record.

13. Acceptable Use Standards

Users must act professionally, respectfully, and lawfully. You agree to:

Use Coachable to support genuine athletic instruction, development, communication, lawful business activity, and Coach marketing messages sent through Coachable’s authorized audience-selection tools.
Use age-appropriate language, music, clothing, demonstrations, and instruction, especially when minors may view or participate.
Obtain consent before recording, uploading, or sharing a person’s image, voice, performance, personal information, or training content.
Protect confidential and personal information and use information obtained through Coachable only for the authorized coaching relationship.
Give honest ratings and reviews based on actual experience and disclose material incentives or conflicts.
Follow all rules of applicable schools, teams, leagues, national governing bodies, facilities, and professional licensing authorities.
Report content or conduct that may violate these Terms or threaten a user’s safety.

14. Prohibited Conduct

You may not use the Services to engage in, assist, encourage, or conceal any of the following:

Illegal, fraudulent, deceptive, abusive, exploitative, discriminatory, threatening, harassing, stalking, or defamatory conduct.
Sexual content, nudity, grooming, romantic or sexual solicitation, sexual services, or sexualized communications, especially involving a minor.
Child sexual abuse material, trafficking, exploitation, or any request for intimate images. Coachable may report apparent violations to appropriate authorities and preservation systems.
Bullying, hazing, hate speech, credible threats, encouragement of violence, self-harm promotion, or targeted humiliation.
Impersonation, false credentials, fake reviews, manipulated ratings, unauthorized account creation, or misrepresentation of affiliation or identity.
Uploading content you do not own or have permission to use, including unlicensed music, copyrighted video, confidential records, or another person’s private information.
Spam, advertising outside Coachable’s authorized Coach marketing tools, pyramid schemes, referral abuse, phishing, malware, spyware, or collection of credentials or financial information.
Scraping, crawling, automated account creation, data harvesting, surveillance, reverse engineering, security testing without authorization, interference with the Services, or circumvention of access controls.
Selling, licensing, transferring, or monetizing Coachable data, APIs, accounts, or User Content except as expressly authorized.
Purchasing or selling regulated or prohibited goods or services through Coachable, including illegal drugs, weapons, alcohol or tobacco sales between private individuals, or gambling services.
Using the Services to provide medical diagnosis, medical treatment, rehabilitation, nutrition therapy, mental-health care, or other regulated health services. Coachable is intended for non-medical guidance about athletic technique, training, strategy, and performance.
Any conduct that exposes Coachable or another user to unreasonable risk, legal liability, or reputational harm.

15. Intellectual Property, DMCA, and Copyright Complaints

You must respect copyrights, trademarks, publicity rights, privacy rights, and other intellectual property. Music, video, photographs, logos, broadcasts, training materials, and third-party content may require permission even when available online or used for instruction.

Coachable may remove or restrict allegedly infringing content and may terminate repeat infringers. Coachable has designated the following agent to receive notifications of claimed copyright infringement under the Digital Millennium Copyright Act: Trey Beasley, DMCA Designated Agent, able Inc. d/b/a Coachable, PO Box 940352, Plano, TX 75074, USA; email: [email protected]. A copyright notice must identify the copyrighted work, identify the allegedly infringing material and its location, provide the complainant’s contact information, include a good-faith statement, include a statement under penalty of perjury that the information is accurate and that the complainant is authorized to act, and include a physical or electronic signature. The email subject line should state “DMCA Copyright Notice.”

A user whose material is removed may submit a counter-notice to the same DMCA Designated Agent identifying the removed material and its former location, consenting to the jurisdiction required by applicable law, agreeing to accept service of process from the complaining party, and stating under penalty of perjury that the removal resulted from mistake or misidentification, with the user’s name, address, telephone number, and signature. A person who knowingly makes a material misrepresentation in a notice or counter-notice may be liable under applicable law.

16. Coachable Intellectual Property and App License

The Services, software, interfaces, designs, graphics, branding, trademarks, databases, documentation, and content supplied by Coachable are owned by or licensed to Coachable and are protected by law. Subject to these Terms, Coachable grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Coachable application on devices you own or control for its intended purpose.

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, sublicense, create derivative works from, decompile, disassemble, reverse engineer, extract source code from, or use Coachable intellectual property to build a competing service. All rights not expressly granted are reserved.

Coachable may download and install application updates, patches, and feature changes. Some updates may be required for continued access or security.

17. Third-Party Services and App Stores

The Services may link to or integrate with payment processors, app stores, optional background-check providers, cloud providers, communications providers, AI content-screening and moderation providers, or other third parties needed to operate the Services. Their services are governed by their own terms and privacy notices. Coachable is not responsible for third-party services, content, availability, security, or conduct, except as required by law.

If you download Coachable through Apple, Google, or another app store, the store’s terms also apply. The app store is not a party to these Terms and is not responsible for Coachable, support, maintenance, warranties, claims, or intellectual property disputes. To the extent required by the store’s rules, the store and its affiliates are third-party beneficiaries of this section and may enforce it.

18. Privacy

The Coachable Privacy Policy explains how Coachable collects, uses, discloses, retains, and protects personal information and describes available privacy choices and rights. The Privacy Policy is incorporated into these Terms. If a conflict concerns personal-information practices, the Privacy Policy controls unless a feature-specific notice provides greater protection or applicable law requires otherwise.

Do not submit another person’s personal information or private communications unless you have authority and any required consent. Organizations that use Coachable are responsible for their own notices, consents, contracts, and legal obligations.

19. Safety Reports, Moderation, and Cooperation

Users may report abuse, misconduct, unsafe content, fraud, intellectual property concerns, or violations of these Terms through available reporting tools. A user may also submit a complaint or appeal through the in-app Ombudsman process. Reports, complaints, and appeals must be truthful and include enough information for human review. Knowingly false or retaliatory submissions may violate these Terms.

Coachable uses AI tools and authorized personnel to screen and investigate content and conduct; flag users or activity that may breach these Terms; conduct human review through the Ombudsman process; contact users, organizations, or authorities; restrict communication; remove content; suspend transactions or payouts; preserve evidence; or take other proportionate action. Coachable does not guarantee that every report or violation will be detected or result in a particular outcome.

Users agree to cooperate with reasonable safety, fraud, payment, credential, or policy investigations. Coachable may disclose information when it reasonably believes disclosure is required by law or necessary to prevent fraud, protect rights or safety, respond to an emergency, or address suspected child abuse or exploitation, as further described in the Privacy Policy.

20. Suspension, Termination, and Account Deletion

You may stop using Coachable at any time. To delete your account, open the Profile section of the Coachable App and select Delete Account, or submit a deletion request through https://able-apps.com/contact-us/. Coachable deletes or deidentifies account information and User Content from active systems, except for information retained as described in the Privacy Policy. To cancel a subscription, separately open Settings and select Manage Subscription; deleting an account does not by itself guarantee cancellation of an app-store or payment-provider subscription.

Coachable may warn, restrict, suspend, disable, or terminate an account; remove or limit content; cancel Orders; withhold payouts; or restrict features when Coachable reasonably believes that a user has violated these Terms, created a safety or legal risk, failed verification, engaged in fraud or chargeback abuse, infringed rights, or harmed the Services or community. Immediate action may be taken without advance notice when necessary to protect users, preserve evidence, prevent harm, or comply with law.

Upon termination, the license to use the Services ends. Provisions that by their nature should survive will survive, including payment obligations, content licenses needed for retained records, ownership, disclaimers, liability limits, indemnification, the Class and Representative Action Waiver, dispute resolution, and general contract terms.

21. Service Changes and Availability

Coachable may add, modify, suspend, limit, or discontinue features, offerings, APIs, content, or the Services. Coachable may impose usage limits, require updates, perform maintenance, or change technical requirements. Where reasonable and legally required, Coachable will provide notice of material changes that adversely affect paid subscriptions.

Coachable does not guarantee uninterrupted, error-free, secure, or permanent availability. Outages, data loss, delays, device incompatibility, or third-party failures may occur. Coachable is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, utility or internet failures, cyberattacks, governmental action, labor disputes, or third-party platform outages.

22. Health, Athletic, and Professional Disclaimers

Athletic activity can involve serious injury, illness, disability, or death. Users voluntarily assume the ordinary risks of training and participation. Before beginning or changing a training program, users should consult an appropriate physician or licensed professional, especially if they have an injury, medical condition, symptoms, or concerns. Stop activity and seek appropriate care if pain, dizziness, breathing difficulty, or other warning signs occur.

Coachable does not provide medical advice, diagnosis, treatment, rehabilitation, emergency services, legal advice, recruiting guarantees, scholarship advice, or certification of athletic suitability. Coaches may provide non-medical guidance intended to improve athletic technique, training, strategy, and performance. Users must not rely on Coachable or a Coach as a substitute for a physician or other licensed health professional. Coachable does not guarantee improvement, performance, selection, employment, scholarships, competitive results, or any other outcome.

Users are responsible for selecting a safe environment, suitable equipment, appropriate supervision, age-appropriate drills, and compliance with sport rules and local conditions. Remote video analysis may not reveal all hazards, injuries, technique issues, or contextual facts.

23. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COACHABLE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SECURITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

COACHABLE DOES NOT WARRANT THAT THE SERVICES, USER CONTENT, COACHES, ATHLETES, BACKGROUND CHECKS, CREDENTIALS, RATINGS, RECOMMENDATIONS, TRANSACTIONS, OR THIRD-PARTY SERVICES WILL BE ACCURATE, COMPLETE, SAFE, AVAILABLE, OR SUITABLE FOR YOUR NEEDS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHABLE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITIES; PERSONAL DECISIONS BASED ON CONTENT; OR DAMAGES ARISING FROM USER CONDUCT, COACHING SERVICES, PHYSICAL ACTIVITY, UNAUTHORIZED ACCESS, SERVICE INTERRUPTION, CONTENT REMOVAL, OR THIRD-PARTY SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COACHABLE AND THE RELATED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $150 OR (B) THE AMOUNT YOU PAID DIRECTLY TO COACHABLE, EXCLUDING AMOUNTS PAID TO COACHES OR THIRD PARTIES, DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations allocate risk and are a fundamental basis of the agreement. They do not exclude liability that cannot lawfully be excluded or limited, including liability for Coachable’s fraud, willful misconduct, or other liability that applicable law makes non-waivable.

25. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Coachable and its affiliates, officers, directors, employees, contractors, licensors, and service providers from third-party claims, damages, judgments, losses, liabilities, and reasonable legal costs arising from or relating to:

Your User Content, coaching services, products, statements, or conduct.
Your breach of these Terms, the Privacy Policy as applicable to your conduct, or applicable law.
Your infringement or violation of another person’s rights.
An injury, transaction, tax, employment, licensing, credential, or professional-services claim arising from services you offer or arrange.
Your misuse of the Services, off-platform conduct, or failure to obtain required consent.

Coachable may control the defense and settlement of an indemnified claim, and you will reasonably cooperate. You may not settle a claim in a manner that admits fault by or imposes obligations on Coachable without written consent. This section does not require a consumer to indemnify Coachable for Coachable’s own negligence or wrongful conduct where prohibited by law.

26. Class and Representative Action Waiver

PLEASE READ SECTION 26 CAREFULLY
As a condition of using Coachable, you agree that claims against Coachable may be brought only on an individual basis and not as part of a class, collective, consolidated, private-attorney-general, or representative action, to the maximum extent permitted by law. This waiver is separate from the arbitration agreement in Section 27 and remains effective even if you opt out of arbitration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BY ACCEPTING THESE TERMS YOU EXPRESSLY AGREE NOT TO FILE, JOIN, PARTICIPATE IN, OR BE REPRESENTED IN ANY CLASS ACTION SUIT, CLASS ARBITRATION, COLLECTIVE ACTION, CONSOLIDATED ACTION, PRIVATE-ATTORNEY-GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST COACHABLE. YOU AND COACHABLE MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY. COACHABLE DOES NOT PERMIT USE OF THE PLATFORM UNLESS THE USER ACCEPTS THIS CLASS AND REPRESENTATIVE ACTION WAIVER.

This Section 26 is an independent agreement and is not part of the arbitration opt-out in Section 27.5. Opting out of arbitration does not opt you out of this waiver. If a court determines that a particular claim or request for relief cannot lawfully be subject to this waiver, only that claim or request will be severed, and the remainder of this Section will remain in effect to the maximum extent permitted by law.

27. Dispute Resolution and Arbitration

27.1 Informal notice and good-faith resolution

Before filing a lawsuit or arbitration, the complaining party must send a written Notice of Dispute describing the account, facts, legal basis, requested relief, and contact information. The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt. Notices to Coachable must be sent to the address in Section 32 and to [email protected].

27.2 Agreement to individual arbitration

Except for the exclusions below, you and Coachable agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, an Order, or the relationship between you and Coachable will be resolved by final and binding arbitration on an individual basis. The Federal Arbitration Act governs this section.

The American Arbitration Association (“AAA”) will administer consumer arbitrations under its Consumer Arbitration Rules and Mediation Procedures in effect when the claim is filed. If the AAA declines or cannot administer the arbitration, the parties will select another nationally recognized arbitration provider or a court will appoint one. The arbitration may be conducted by telephone, video, documents, or in person at a reasonably convenient location, as the applicable rules provide. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s claim.

27.3 Exclusions

Either party may bring an eligible individual claim in small claims court. Either party may also seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, or the Services from unauthorized access, scraping, interference, or abuse. Government agencies may pursue relief within their authority.

27.4 Fees and remedies

Arbitration fees will be allocated under the applicable AAA rules and consumer fee schedule. Coachable will pay amounts the rules require the business to pay. Each party is responsible for its own attorneys’ fees unless a statute, the rules, or the arbitrator permits an award. The arbitrator may award the same individual remedies a court could award and will issue a reasoned written decision when required by the rules.

27.5 Thirty-day arbitration opt-out

You may opt out of the arbitration agreement in Section 27 by sending written notice within 30 days after first accepting these Terms. The notice must include your full name, mailing address, Coachable username or account email, and a clear statement that you opt out of arbitration. Send the notice to able Inc. d/b/a Coachable, ATTN: Arbitration Opt-Out, PO Box 940352, Plano, TX 75074, USA, and to [email protected]. Opting out of arbitration does not opt you out of the Class and Representative Action Waiver in Section 26 or affect any other provision of these Terms.

27.6 Changes to this section

A material change to this arbitration section will not apply to a claim for which either party gave written notice before the change became effective. Coachable will provide legally required notice of material changes and may provide an opportunity to reject them. If you reject a change, the prior version of this section will govern.

28. Governing Law and Court Venue

Texas law governs these Terms and any dispute, without regard to conflict-of-law rules, except to the extent federal law or non-waivable law applies. Any dispute not subject to arbitration or small claims court must be brought exclusively in the United States District Court for the Eastern District of Texas, Sherman Division, or a state court of competent jurisdiction located in Collin County, Texas. You and Coachable consent to personal jurisdiction and venue in those courts.

29. Electronic Communications and Notices

You consent to receive agreements, disclosures, receipts, policy notices, safety notices, and other communications electronically through the Services, email, text message, push notification, or the contact information associated with your account. Electronic communications satisfy legal writing requirements to the extent permitted by law.

Keep your contact information current and do not block required service messages. Coaches may send authorized in-app marketing messages to users selected based on sport participation and general geographic area. Users may opt out of these Coach marketing messages through Messaging Preferences within Privacy Settings. Coachable may still send non-marketing messages about transactions, account security, safety, legal notices, or service changes.

30. General Contract Terms

Entire agreement. These Terms, together with any Order terms, subscription terms, coupon terms, or feature-specific terms expressly presented to you, are the complete agreement regarding the Services and replace prior or contemporaneous terms on the same subject. The Privacy Policy describes Coachable’s personal-information practices.
Order of precedence. If an Order term, subscription term, coupon term, or feature-specific term expressly conflicts with these Terms, that term controls only for the applicable transaction or feature. The Privacy Policy controls for personal-information practices as stated in Section 18.
You may not assign or transfer these Terms or an account without Coachable’s written consent. Coachable may assign these Terms in connection with a merger, financing, reorganization, sale of assets, affiliate transfer, or by operation of law.
No waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific circumstance stated.
If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue, subject to the specific severability rules in Sections 26 and 27.
No third-party beneficiaries. Except for app-store beneficiaries expressly identified in Section 17, these Terms do not create rights for third parties.
These Terms do not create an employment, agency, partnership, fiduciary, franchise, or joint-venture relationship between Coachable and a User.
Headings are for convenience and do not limit interpretation.
The English version controls to the extent permitted by law if a translated version conflicts.
Provisions intended by their nature to survive termination will survive.

31. Changes to These Terms

Coachable may update these Terms to reflect changes in the Services, business practices, safety requirements, payment features, or law. The revised Terms will show a new “Last Updated” date. Coachable will provide additional notice of material changes when required, such as through the app, email, or website.

Unless otherwise stated or required by law, changes become effective on the posted effective date. Continued use after the effective date constitutes acceptance. If you do not agree to a change, you must stop using the affected Services and cancel any applicable subscription. Changes do not retroactively reduce rights or increase liability for events occurring before the effective date unless lawfully agreed.

32. Contact Information

Questions, notices, safety reports, and legal correspondence may be directed to the general contact below. Copyright notices and counter-notices must be sent to the DMCA Designated Agent listed below.

General Legal and Safety Contact: able Inc. d/b/a Coachable, ATTN: Legal and Safety Operations, PO Box 940352, Plano, TX 75074, USA; [email protected]; https://able-apps.com/contact-us/
DMCA Designated Agent: Trey Beasley, able Inc. d/b/a Coachable, PO Box 940352, Plano, TX 75074, USA; [email protected]

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